Refund policy

Last updated: August 13, 2025

We want you to love your experience with The Bikini Line Co. While we stand behind the quality of our products, we understand there may be rare situations where you receive a damaged item. This Refund Policy explains when and how returns and refunds are available.

By making a purchase, you agree to the terms outlined below.

1. Eligibility for Returns
We only accept returns for items that arrive damaged or defective. To be eligible:
• You must contact us within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition you received it.
• Proof of purchase (order number or receipt) is required.

We do not accept returns for:
• Change of mind or buyer’s remorse
• Products that have been opened, used, or removed from their original packaging
• Items purchased on sale or with promotional discounts
• Gift cards or downloadable products

2. Reporting a Damaged or Defective Item
If your order arrives damaged or defective:
• Email hello@thebikiniline.co with your order number, description of the issue, and clear photos of the product and packaging.
• We will review your claim and let you know if it is approved for a refund or replacement.

3. Approved Returns and Refund Process
If your return is approved:
• We will send you a prepaid return shipping label and instructions for returning the item.
• Once we receive and inspect the returned item, we will notify you of your refund status.
• Approved refunds will be issued to your original payment method within 10 business days.

Please note: Your bank or credit card provider may take additional time to process and post the refund.

4. Exchanges
We only replace items if they are defective or damaged. If you need a replacement, please contact us following the process above.

5. European Union Customers
If your order is being shipped into the European Union, you have the legal right to cancel your purchase within 14 days of receiving it, provided the item is unused, in its original condition, and in the original packaging. This right does not apply to personal care products that have been opened.

6. Contact Us
For any return, exchange, or refund questions, please contact us at:
hello@thebikiniline.co